Fixed: GeForce Experience not working

If you own an Nvidia graphics card, you might have faced a serious problem with Nvidia GeForce Experience software crashing and not working. If this is the same problem that has been happening to you, don’t worry. It is a simple software issue that can be fixed easily.

It has nothing to do with your graphics hardware. This problem can happen in Windows 10 as well. The icons for the GeForce experience are there but when you try to open it, the software just doesn’t seem to open or you are getting Call of Duty Dev Error 6328. like an error which is a famous error due to this issue.

Today, we are going to provide you some of the methods that you can use to solve the issue of GeForce Experience. The common fixes include reinstalling the software, disabling antivirus, reinstalling the driver, and more.

So, let us get started. But before going into the fixes of GeForce Experience not working, let us see why this problem occurs.

Why is GeForce Experience not working?

The major reason for this problem is faulty drivers. Maybe you have installed the drivers that just don’t work with your graphics card or your driver is seriously outdated.

Another reason is the Antivirus. When your antivirus program sees this software as a threat, it blocks the software from running. This is yet another reason for this software not working. You can follow our fixes to easily solve the problem.

Fixes for the GeForce Experience not working

Fix 1: Reinstall the GeForce Experience software

The first fix is to simply reinstall the GeForce software. Follow the steps below to do this:

  • Go to the start menu and search for Run, open the Run App and type in ‘appwiz.cpl’ click OK.

appwiz cpl

  • Now, in the programs window, search for the Nvidia GeForce Experience and double click on it. Now, follow the on-screen prompts. Simply remove additional Nvidia applications from the uninstallation menu and you must be done.
  • After this, you can visit the website and download the GeForce Experience software from there. Now open the installation application and then install the software until the installation is completed. When it’s installed properly, open the software and it should work properly.

Fix 2: Re-enable the GeForce Experience Software

Another fix for the problem is to first disable the GeForce service and then re-enable it from the services menu. To od this, follow the steps below:

  • Go to the start menu and open the Run app, type “services.msc” and hit enter to open the Microsoft’s service console.

services mscc

  • Inside this service console, look for the NVidia GeForce service and double click on it. Set the startup type of the service to Automatic. You can now start the service (if the service has been stopped). Otherwise, stop the service and then start it again.

restart getforce services

  • Repeat the same process as above for another service called “Nvidia GeForce Experience Backend¬†Service.”
  • The final thing that you have to do is find the Nvidia Telemetry Container Service and change it’s type to Manual or Automatic.
  • Now try to open the GeForce Experience software again and it should work.

Fix 3: Reinstall the Driver

The third fix in our lists of fix is to reinstall the actual driver and then try to launch the GeForce software. Most of the times, it is the driver that can cause the problem. For reinstalling the driver, follow the steps given below:

  • Right-click on the start menu and go to the Device Manager option
  • Find the Display Adapters tab and then expand it, you will see two options; One for the intel or AMD integrated graphics and another one for the Nvidia. Select the Nvidia option to right-click, and then Uninstall the driver.

reintsall display adapter


  • Now, you can follow the on-screen instructions to uninstall the driver properly.
  • Once you have finished uninstalling, simply head to the Nvidia driver’s website and search for the appropriate driver. Just enter your graphics card model and your OS to see the best driver for your system.
  • Download the driver from Nvidia’s website and then install it. When the driver is installed properly, restart your PC and then try opening the GeForce experience software. It should be fixed.

Also, check another sound fixes like The Audio Service is Not Running using the drive update method.

Fix 4: Disable the antivirus

Now, we don’t recommend disabling your antivirus permanently but disabling it temporarily has no harm. Whether you use a third-party antivirus or Windows Defender, chances are that the antivirus software will wrongly find the software as a threat and block it. You can simply unblock the software from a third-party antivirus.

But in the case of Windows Defender, you cannot really do it. You either have to disable virus and threat protection from windows settings or you need to have controlled folder access. Controlled folder access is the way of letting the antivirus program know that the particular folder is safe so that it no longer searches the folder for any threats.

You can do this by visiting the Settings > Updates and Security > Windows Security >Virus and Threat Protection > Manage Settings > Manage  Controlled folder access.

Now, you can simply add the folder you want to unblock and there you go. If this is a hassle for you, you can simply disable virus and threat protection and be done with it.


The GeForce experience is a very important software for gamers who game with an NVidia graphics card. This software allows you to change many game-related settings and it makes your gaming life a bit easier. You can set different performance modes, apply custom configuration for different games, and use the Nvidia capture to record your games.

Not being able to use the GeForce experience because of some software bug can be pretty frustrating. Luckily, you can fix this software issue in no time. Just follow the instructions that we have provided in this article and you can easily fix the issue.